Frequently Asked Questions
What is included in the price?
The prices shown are per person, and include; transfers, accommodation and your tour.
Accommodation is provided at our home, Bridge Hill House.Â You will have a room with en suite (private bathroom), rooms are for two people but depending on the number of the party, single occupancy may be available at no extra cost.Â Meals include breakfast and evening meal.Â Tea is provided on any non tour or part tour days in the afternoon.
Transfers are to and from Bridge Hill House within mainland England, usually your Hotel, or arrival point in England (port or airport)
One vehicle is used for the tour group booked and includes the services of the driver/guide.Â All costs associated with travel are included, such as parking costs and fuel.Â Â Tour passes for National Trust (NT) and English Heritage (EH) properties are included on tours of 3 days or more.
What is not included in the price?
- Lunches, snacks and drinks during tours and transfers, and any meals away from Bridge Hill House.
- Entrance fees to attractions or venues that are either; for a tour of less than 3 days or for those venues that are not covered by NT & EH passes.
- Health and travel insurance.
- Travel costs to England
How much will I pay for entrance fees to attractions or venues?
Entrance fees vary but costs are usually from Â£10 to Â£15.Â Â Chatsworth House and Gardens will cost Â£22 per person and a tour bus of Stratford Upon Avon is Â£13 (based on current prices at 2014)
How many tour days will there be?
We will plan as many tour days as you wish.Â Tour days are limited by the length of your stay and the times we collect and return you during transfers.Â We would not, for example, tour on days you arrive or depart.Â If you wish to have any half day tours, allowing you time to relax or explore our local area by yourself then that is fine too.
What is the maximum and minimum size of party?
We cater for a minimum of 2 people to a maximum of 7 people in a single group.
Is my payment protected?
We are compliant with the Package Travel, Package Holiday and Package Tours Regulations. Â This means that your advance payments are held in a trust account and not available to until your vacation with us is complete. Therefore if we were unable to fulfil our contract to provide your vacation, the funds would be available and would be returned to you by the third party trustee.
Do I need travel insurance?
It would be advisable for you to take out adequate health and travel insurance just as you would travelling anywhere in the world. Â If you should need to cancel your stay, you will incur a cancellation charge, depending on when you cancel. Please read our booking conditions and understand the cancellation charges. In England all nationalities receive free emergency treatment at NHS hospitals. Pharmacies will give advice on minor ailments; these are on many high streets and in supermarkets. Anything other than this then you may need to pay for any medical treatment you receive here. We will help you as much as possible but please ensure that your travel insurance covers you for all eventualities, including medical treatment, medicines, cancellations and repatriation.
What about passports and visas?
All visitors to the UK require a valid passport. Â Visitors from USA, Canada and Australia do not require visas. Visitors from other countries are advised to check at http://www.ukba.homeoffice.gov.uk/visas-immigration/visiting/
Which airport should I use?
The closest international airports for Bridge Hill House are; East Midlands, Birmingham and Manchester.Â If you wish to reduce your journey time then please consider those options if possible. Alternatively, London Heathrow & London Gatwick are the main airports for England.
How are transfers arranged?
Collection from airport: Once your booking has been confirmed, please arrange your flights and let us know which airport you will be arriving at, the date, flight number and arrival time. We will then arrange to collect you and provide contact numbers.
Collection from hotel: Simply let us know where you are and we will arrange a mutually convenient time to collect you.
If you wish to combine your vacation with another trip elsewhere, we will transfer you to your onward destination providing it is within mainland England.
How do I decide where to visit and what to see?
You will see that there is a lot of information on the website for you to browse. May be you already have your own ideas as well.Â We start discussions with you about your interests before you arrive so that we can have an outline itinerary in place when you get here.Â Once at Bridge Hill House we will talk you through the arrangements and make any final adjustments.
What can we expect the weather to be like?
The English weather is unpredictable, but the best period is usually late April to September.Â Winter (December to early March) tend to be cold and wet. Daylight hours are also short. Spring (March to May) can provide some lovely sunny spells, but also showers.Â Summer (June to August) provides the hottest and driest weather but it can become cool in the evenings.Â Autumn (September to November) can provide some warm late sunny days, but it can produce some cold ones as well.
What is the best clothing to bring?
Come prepared for any sort of weather in England and a wide variety of temperatures. Just as sunny intervals can happen at any time so can showers, a lightweight water proof coat is useful.Â Dress in layers so that you can add or subtract as needed to be comfortable. Even if the day starts off well itâ€™s likely that the temperature will change.Â Shoes suitable for short walks on rough or uneven ground are also suggested. An umbrella may be an idea but we do have an adequate supply should they be needed!
Is there a limit on the amount of luggage I can bring?
Like airlines, there is only so much luggage we can fit into our vehicle and we do not want to find that we cannot fit all guests and their luggage in during transfers.Â Please could we ask that you do not bring excess luggage and keep within airline baggage limits. Â If the party size is small then there will, of course, be more space!
Whatâ€™s the best way to bring money with me?
Bring some cash in pounds sterling. Â Credit cards are accepted in most places. Visa and Mastercard are the most widely accepted.Â American Express cards are accepted in fewer establishments. Credit cards with a Chip and PIN have become nearly compulsory.Â One thing to keep in mind is that some establishments and shops will only allow cards to be used (including debit cards) over Â£5 or Â£10.Â Also check your credit card charges for foreign currency transactions some charge extra. ATMâ€™s are plentiful.Â Value Added Tax (VAT) is 20%. Added to sales and services, it is included in prices posted or quoted. Travellers cheques can be used but you must exchange them in a bank or a bureau de change for cash, showing your passport for identification.
What is in Belper?
We are lucky to live on the edge of Belper, having both rural and town views. The town is within walking distance but it is down hill, which means up hill on the way back! Â There are numerous friendly pubs and a range of restaurants offering different cuisines, should you wish to dine out.Â The shops are varied, small boutiques with gifts, food shops, chemists, cafes and tea shops; there is also a fashion designer outlet complex in one of the old mill buildings.Â The beautiful River Gardens are only 5 minutes walk as is the North Mill Museum â€“ quite a tourist attraction.Â The railway and bus station are in the centre of the town.
What facilities are provided in rooms
All rooms have; smart TV, DAB radio alarm, silent mini refrigerators, beverage making facilities, hairdryers, bathrobes, slippers, plentiful supply of towels and toiletries.Â All rooms are en suite (private bathroom) and have showers.Â Two have baths in addition.Â We suggest you see our website www.bridgehillhouse.co.uk and look at â€œour roomsâ€ providing details and photographs.
Are there WIFI facilities?
We have secure wifi at Bridge Hill House which you are welcome to use.Â We will provide the code.
What about air conditioning?
Our vehicle has air conditioning.Â Bridge Hill House has a fresh air ventilation system which is different from air conditioning.Â Stale air is removed from rooms and fresh air is brought in.Â The weather in England does not usually get that hot to call for air conditioning.Â All our guest rooms are on the ground floor where the air is generally cooler. Â For the cooler months we have both under floor heating as well as radiators in bedrooms so you can control the temperature.
What about my small electrical appliances, can I use them?
If you wish to bring any electrical appliances, be aware that the electrical current in England is 240V and the cycle is 50Hz and you will need a converter if you have appliances that donâ€™t accept this voltage. Square three-pin plugs are standard.
Can you provide for special diets/food allergies?
Yes, please advise at time of booking and we will do our best to accommodate you.